Companies that see customer experience as a key factor in driving customer loyalty and retention
Consumers who said loyalty programs are part of their relationship with brands
More and more brands are realizing that the key to their future success is to move toward a customer-centric approach. This approach requires that brands develop a personalized customer experience designed to strengthen their relationship with each individual customer. And a key component is a customer loyalty program.
With true 1:1 personalization, companies can create a segment of one, delivering offers that maximize relevance and impact, timely and tailored to the individual, and yielding the best customer journey and experience.
By leveraging artificial intelligence and machine learning, companies can quickly analyze this wide-ranging customer data in order to gain the insights they need to capitalize on evolving customer desires and other factors.