Formation is seeking a Vice President of Customer Strategy & Operations to lead Formation’s post-sales organization. You will be a member of Formation’s leadership team and have direct responsibility over customer success, professional services, customer support, training/education, and customer account and relationship management. We are looking for a skilled leader that will establish and evolve business and technical processes while building and strengthening long-term customer relationships with our Fortune 500 clients.
Formation is the global leader in developing scalable solutions for individualized offers. Our solution drives business results by building and deepening our customers’ relationships with their customers. We do this by automating the deployment of individualized offers across digital and physical channels. Formation’s solution leverages artificial intelligence (AI) and machine learning (ML) to deliver superb experiences through unique 1:1 offers that appeal to each customer.
As head of Formation’s Customer team you will lead and scale multiple teams to deliver best-in-class product, service, and account support to Formation customers. You and your team will be responsible for creating strategic, lasting relationships with our customers. You will own the onboarding and launch of customers, delivery of services, identification of new use cases, strategic account management, as well as proactive and reactive customer support.
Skills and Experience:
Formation is the global leader in developing scalable solutions for individualized offers. We drive business results by building and deepening the relationship between big brands and their customers.
We use artificial intelligence (AI) and machine learning (ML) algorithms to constantly analyze an audience and fine-tune offers. Our approach enables offers to become smarter and more effective with each customer interaction, resulting in a better experience.
We believe differing perspectives + passionate discourse achieve the greatest outcomes. We give our whole selves and we are building a team we can learn from. We are committed to inclusion and diversity and we are an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Also, we are thrilled to be named one of the Top 50 startups by LinkedIn! Every member of our team makes Formation a special place to work and grow. Come join us and see for yourself!