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Solutions Lead Consultant

San Francisco

Formation is seeking a Solutions Lead, with experience working with enterprise customers in the retail and travel industries. You’ll serve as the subject matter expert on applying Formation's technology for marketing use cases - in both internal and customer-facing aspects, lead customer discovery, building relationships and identifying gaps in current solutions, and partner cross-functionally on solution design and recommendations.

Machine learning at the core of what we do, and we’re already working with some of the largest, most admired global enterprise brands (e.g. Starbucks, United Airlines), creating a new standard for customer-company interactions that are relevant, engaging, and completely individualized. You will work cross-functionally to create use cases and business cases that synthesize our product’s capabilities with market needs for innovative customer experiences, and take a leading role in how we communicate and deliver these to customers.

We are also thrilled to be named one of the Top 50 startups by LinkedIn! If you're up for the challenge of a lifetime, we want to embrace it with you!

Key Responsibilities:

  • Work closely with prospective customers and Formation’s sales, product, and customer success teams to identify, prioritize, and quantify key business drivers and demonstrate how our platform will help customers meet their strategic objectives
  • Build use cases (e.g. Formation-enabled customer experiences) and business cases that detail the value release from the Formation platform
  • Lead and execute the offer design process for use cases with customer teams
  • Enable our sales team to facilitate value-oriented discovery and partner with sales to structure commercial terms and provide deal support
  • Create and deliver executive-level presentations to C-level stakeholders at prospective and current customers
  • Build trust at the executive level and drive account growth through the adoption of new use cases and innovative end-user experiences for our customers
  • Create reusable assets to help scale Formation’s customer organization and its ability to sell and onboard customers

Skills and Experience:

  • 4-7 years of experience in a strategic role, ideally in management consulting, strategic business development, value consulting, and/or professional services
  • Recent experience working at or with enterprise companies in the retail and/or travel industries
  • Experience working with executive-level stakeholders (VP, SVP, C-level) in Fortune 500 companies, preferably in a marketing, digital, and/or technology capacity
  • Exceptional quantitative and qualitative skills to build complex business cases and to craft convincing narratives to communicate value to customers
  • Strong business judgment and deal structuring skills
  • Team player that can work effectively with cross-functional teams
  • Entrepreneurial DNA - a self-starter able to build capabilities from scratch, see the work through execution, and ruthlessly prioritize in an ever-changing/evolving landscape
  • Executive-level presence and communication skills
  • Energy and excitement about bringing to life innovative customer experiences for large organizations

About Formation

Formation is the global leader in developing scalable solutions for individualized offers. We drive business results by building and deepening the relationship between big brands and their customers.

We use artificial intelligence (AI) and machine learning (ML) algorithms to constantly analyze an audience and fine-tune offers. Our approach enables offers to become smarter and more effective with each customer interaction, resulting in a better experience.

We believe differing perspectives + passionate discourse achieve the greatest outcomes. We give our whole selves and we are building a team we can learn from. We are committed to inclusion and diversity and we are an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

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