Formation is seeking a Senior Professional Services Engineer to onboard enterprise customers to Formation’s products and solutions. You will work hands-on with our customers as well as cross-functionally with internal teams to rapidly implement and extend our product solutions. You are a passionate team player, with a wide array of technical and communication skills and a proven track record of successful engagements at Fortune 500 enterprise clients.
Formation is the global leader in developing scalable solutions for individualized offers. Our solution drives business results by building and deepening our customers’ relationships with their customers. We do this by automating the deployment of individualized offers across digital and physical channels. Formation’s solution leverages artificial intelligence (AI) and machine learning (ML) to deliver superb experiences through unique 1:1 offers that appeal to each customer.
As a Senior Professional Services Engineer, you will have a front line role in helping Formation deliver a best-in-class product, service, and value to Formation customers. Your role is hands-on and you must wear many hats. You are expected to help scope the work required to support onboarding and new use cases, to write connectors to 3rd party martech products, to establish data flows between Formation and its customers, and to work with the security team to ensure the overall security of the solution. You’ll work in the Professional Services team alongside Formation data scientists, data analysts, product engineers, devops and security engineers, sales teams, customer success teams, and more.
Skills and Experience:
Formation distills complex customer data into uniquely tailored experiences; we orchestrate physical and digital exchanges into one seamless journey. Our business is building lasting, trusted relationships between people and brands—and making it look easy.
We're already reaching millions of people a day, and we're just getting started. Our founding leadership is equal parts business, design, and engineering—because we believe differing perspectives + passionate discourse achieve the greatest outcomes. We are collectively talented, but also humble. We give our whole selves. We love learning new things.
Formation is committed to inclusion and diversity and is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
If you're up for the challenge of a lifetime, we're looking for outstanding talent to join our team.