Formation is seeking an Operations Manager to develop scalable Customer Success processes and materials, enabling Formation to grow its customer base efficiently and effectively and deliver excellent customer experiences. This role will establish, integrate, and maintain Customer Success ways of working to ensure successful new customer implementations, optimize day-to-day operations, and carry out high-priority initiatives. This person will work closely with the Directors of Customer Success.
Skills and Experience:
Formation distills complex customer data into uniquely tailored experiences; we orchestrate physical and digital exchanges into one seamless journey. Our business is building lasting, trusted relationships between people and brands—and making it look easy.
We're already reaching millions of people a day, and we're just getting started. Our founding leadership is equal parts business, design, and engineering—because we believe differing perspectives + passionate discourse achieve the greatest outcomes. We are collectively talented, but also humble. We give our whole selves. We love learning new things.
Formation is committed to inclusion and diversity and is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Also, we are thrilled to be named one of the Top 50 startups by LinkedIn! Every member of our team makes Formation a special place to work and grow. Come join us and see for yourself!