Chief of Staff, CEO

San Francisco

Formation is seeking a Chief of Staff to work directly with the CEO and support the day-to-day operations of the business. As the ‘right hand’ to the CEO, you will have a holistic view of the business, working in close partnership with leaders across the organization to execute strategic initiatives and operational programs. You will contribute to the company's overall strategy and help drive its successful execution.

Machine learning at the core of what we do, and we’re already working with some of the largest, most admired global enterprise brands (e.g. Starbucks), creating a new standard for customer-company interactions that are relevant, engaging, and completely individualized.

We are also thrilled to be named one of the Top 50 startups by LinkedIn! If you're up for the challenge of a lifetime, we want to embrace it with you!

Key Responsibilities:

  • Drive cross-functional strategic initiatives with the leadership team
  • Ensure continued focus on top priorities and effective communication of priorities across the organization
  • Act as a point of contact between the CEO, leadership team, and rest of the company
  • Ongoing development and improvement of leadership team efficacy through operational improvements (e.g., effective meetings, tracking priorities from development to execution)
  • Act as a sounding board and thought partner to the CEO, providing useful insights and analysis on company strategy and operations
  • Prepare presentations for internal and external audiences, including supporting the creation of regular updates to the Board of Directors
  • Drive agenda and execution of weekly Leadership meetings, monthly All-hands meetings, and leadership offsite

Skills and Experience:

  • 10+ years of work experience in an operations, strategy, management consulting, or similar role
  • Strong relationship management skills, with proven experience working cross-functionally and influencing a diverse group of stakeholders
  • Ability to apply structure/frameworks to unstructured problems
  • Strong business acumen
  • Experience managing complex projects and operations
  • Strong organizational skills, with a strong attention to detail
  • Exceptional written, verbal, and interpersonal skills


Formation distills complex customer data into uniquely tailored experiences; we orchestrate physical and digital exchanges into one seamless journey. Our business is building lasting, trusted relationships between people and brands—and making it look easy.

We're already reaching millions of people a day, and we're just getting started. Our founding leadership is equal parts business, design, and engineering—because we believe differing perspectives + passionate discourse achieve the greatest outcomes. We are collectively talented, but also humble. We give our whole selves. We love learning new things.

Formation is committed to inclusion and diversity and is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Also, we are thrilled to be named one of the Top 50 startups by LinkedIn! Every member of our team makes Formation a special place to work and grow. Come join us and see for yourself!