Industries

Explore how Formation brings value to a wide range of industries.

Retail Restaurants Grocery Travel Hospitality

Company

Learn more about our company. We're always looking for talented folks to join our team!

About Careers Contact

Resources

Get the latest in Formation’s thought leadership, industry news and resources to improve customer experience.

Blog White Papers Newsroom Events Case Studies State of Offer Relevancy

Blog / Customer Experience

Get the latest customer experience trends and tips to improve your customer loyalty.

FILTER
Recent Stories
March 9, 2021
Customer Retention Measurement: 10 Key Metrics to Track
January 5, 2021
How to Measure Marketing Success in 2021
November 16, 2020
Having Fun and Making Money: Why Gamification Is Good for Business
October 28, 2020
Webinar Featuring BCG: The Customer Loyalty Landscape in 2020
September 22, 2020
7 Strategies for Customer Retention That Really Work
July 20, 2020
Driving Success With Engagement in Marketing
April 16, 2020
6 Ways to Support Customers in Their Individual Path to Recovery
March 24, 2020
8 Ways to Accelerate Your Recovery With the Customer Experience
March 20, 2020
Customer Engagement Strategy: Turning Customers into Advocates
February 24, 2020
7 Tips for Improving Your Customer Engagement Strategy
February 8, 2020
Transform Your Customer Experience With Personalization
January 21, 2020
NRF 2020: Retailers Are Investing in Personalized Marketing