Live Virtual Panel
State of Offer Relevancy 2021
Based on a Forrester survey of 252 B2C brands and 1,000 consumers
Join this virtual panel to learn how innovative brands are rising to the challenge to close the relevancy gap and improve both customer engagement and brand loyalty.
Wednesday, May 19, 2021
Brands send millions of communications and spend billions of dollars on offers each year to engage customers. Yet customer engagement is still falling short, with two-thirds of consumers stating that the offers brands send them are not relevant to their needs.
from brands that
send relevant offers
believe the offers
invest in offer
Exclusive Panel Discussion
Andrew Rebhun VP, Digital Officer El Pollo Loco
Emily Collins VP, Research Director Forrester
Justin Weinstein Senior Director, Customer Experience Giant Eagle, Inc.
Christian Selchau-Hansen CEO, Co-Founder Formation